Just today my mother in law reported asking 3 staff members for water only to receive it hours later. The nursing administrators are non responsive, do not care about family’s concerns, won’t answer questions and even stated the president of Kirby Pines doesn’t read emails! Even when trying to understand a process or policy, you get multiple answers or staff members say they don’t know. The furniture is at least from the 60’s, the rooms need painting, the drawers on the dresser don’t even close. Clearly the patient room pictures are not published in all the Kirby Pines ads. My mother in law made a choice years ago thinking that by buying into Kirby Pines, she was ensuring that her family wouldn’t be burdened and she could easily move to the next level of care when needed. There is absolutely no concern for patients, minimal standards of care are not being met (basics like staff washing their hands), rude and unprofessional behavior, staff asleep at the nurses station, and even basic needs not being met. I am embarrassed and ashamed to have these nurses represent the nursing profession and i am speaking of the supervisors and director of nursing. I have been a nurse for 39 years and worked in a variety of settings in the Memphis area. My mother in law has lived in the independent section for 14 years and then this year needed to be in rehab. Kirby Pines rehab delivers substandard, inhumane careĭo not be fooled by the beautiful grounds and well decorated lobbies at Kirby Pines.
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